01. Return process:

• 1 If your order needs to be returned, please be sure to contact SYSBEL customer service center first.
• 2 SYSBEL After-sales personnel will send you a "products return letter", including the order number, company name, product details, and goods acceptance information. The letter will be regarded as the SYSBEL logistics warehouse goods acceptance certification. Otherwise, the products you delivered may be returned to you again.
  
• 3 You send the products containing the "Product Return Letter" to the designated receiving location of SYSBEL.
• 4 After SYSBEL confirming  your returned product, the payment will be refunded to your account within 7 working days, and you can also keep it  for paying other orders.
  

02. Exchange process:

• 1 If your order needs to be exchanged, please contact SYSBEL customer service center first.
  
• 2 SYSBEL after-sales personnel will send you a "Products return letter", including the order number, company name, product details, and goods acceptance information. The letter will be regarded as the SYSBEL logistics warehouse goods acceptance certification. Otherwise, the products you delivered will be returned to you again.
  
• 3 You send the products with the "Products Return Letter" to the appointed receiving location of SYSBEL.
  
• 4 If the amount of the replaced product is more than the amount of the original product, you need to remit the remaining payment to the SYSBEL account at the same time.
  
• 5 SYSBEL's after-sales personnel will inform you of  the delivery time of the replacement product based on the inventory situation.
  
• 6 After SYSBEL confirming  your returned product, the replacement product will be sent to your appointed location within the agreed time.
  
• 7 If the amount of the replacement product is less than the amount of the original product, SYSBEL will simultaneously refund the excess payment to your account, or use it as payment for other orders under your permission.